General Terms & Conditions
Sanus Psychology – psychological assessments, therapy and counselling
These general terms and conditions apply to all psychological assessments, therapy and counselling agreements, entered into both verbally and in writing, between the Psychologist working at Sanus Psychology and the client.
An agreement is established by written acceptance of the informed consent form. The informed consent reflects the content of the agreement.
An agreement can also be established verbally, such as an appointment for an intake or therapy session.
The care that Sanus Psychology offers is non-contractual care. The responsibility for investigating which costs are covered by the client’s insurance company and which conditions the insurance company applies, lies fully with the client.
The psychologist sends an invoice to the client no later than 30 days after the psychological assessment, therapy and/or counselling.
The costs declared by the psychologist to the client for the psychological assessment, therapy and/or counselling must be paid by the client within 14 days of the date of the invoice. Payment for the psychological assessment, therapy and/or counselling must be made electronically. This can be done by bank transfer.
If the client has not paid the amount due within 14 days after the invoice date, or if within seven days after the payment under art. 6 no payment has been received, the client defaults on the payment.
In case of non-payment within 14 days of the invoice date, the psychologist will first send the client a payment reminder, free of charge, in which he gives the client the opportunity to pay for another two weeks without additional costs. In this letter, the psychologist explicitly warns the client that collection costs associated with recovering payment will be charged after two weeks, stating how high these costs are.
If the client does not fulfil his/her obligations within 14 days of the date of the payment reminder, the psychologist is entitled to take collection measures or have them carried out by third parties without further notice.
All judicial and extrajudicial costs related to the collection of the declared amounts are at the expense of the client. The extrajudicial costs are set at a maximum of 15% of the amount to be claimed, with a minimum of € 40.
Repeated conflicts about payment can put a lot of strain on the relationship of trust between the client and the psychologist. This may ultimately lead to the psychologist being forced to suspend or terminate the professional relationship because he believes there is a “serious reason” for termination.
Your practitioner at Sanus Psychology is affiliated with the professional association of psychologists (NIP). This means that your practitioner uses a professional code of ethics in which he undertakes to treat information confidentially.
The psychologist has a duty of confidentiality towards third parties and can only provide information to third parties with your permission. The psychologist is only permitted to breach this duty of confidentiality in emergencies (in case of past or future possibility of self-harm, harm to other or a minor). Your consent is not required if consultation with colleagues is necessary, as long as those colleagues are also bound by a duty of confidentiality.
The duration of a therapy/counselling session is 50 minutes.
Appointments must be cancelled no later than 24 hours before the time of the psychological assessment, therapy and/or counselling session. In case of no cancellation or cancellation within 24 hours before the appointment, the psychologist is entitled to charge the reserved time to the client.
If the practitioner cancels the appointment, the obligation to pay for the consultation will lapse.
Sanus Psychology has a complaints procedure, if there are complaints about the care offered within the practice, you can make this known to your psychologist. Complaints about services provided must be confirmed in writing by the client. Making a complaint does not release the client from payment obligations.
This agreement can only be deviated from in writing.
Dutch law applies to these terms and conditions and everything related thereto between Sanus Psychology and the client.
Sanus Psychology does not have a crisis service. In the event of a crisis, you should contact your general practitioner (during office hours) or the general practitioner out-of-hours centres.
During the online therapy, the client is responsible for being alone, ensuring silence, privacy, good lighting and internet speed. Moreover, the client is responsible for his/her data safety, keeping username and password safe in case of using a shared computer/tablet/phone. When these conditions are not fully met, the psychologist has the right to terminate the session early in order for ensuring the benefit of therapy/counselling for the client.